Frequently Asked Questions
Everything you need to know about shopping the Official White House Collection.
How can I purchase the Official White House Christmas Ornament?
The Official White House Christmas Ornament is available for purchase annually through our online shop, at our physical retail locations in Washington, D.C., and via our seasonal catalog. Bulk pricing is available for orders of 25 or more.
What is your return policy for historical reproductions?
We accept returns within 30 days of purchase for most items in their original condition. Please note that certain limited-edition collectibles and personalized items may be final sale.
Do you offer international shipping?
Yes, we ship our educational products and collectibles worldwide. Shipping rates and delivery timelines are calculated at checkout based on the destination country and package weight.
How do my purchases support the White House?
Proceeds from every sale support the White House Historical Association’s mission to protect, preserve, and provide public access to the rich history of America’s Executive Mansion.
Are your products officially licensed?
All products sold through our store are developed or curated by the White House Historical Association, a private non-profit organization chartered to help preserve the museum character of the White House.
Can I track my order once it has shipped?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.